Refund policy
Refund policy
Last updated: October 26, 2026
This policy applies to orders placed at shopsuya.com, sold by SUYA GLOBAL LLC ("SUYA", "we", "us"), 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States. Contact: support@shopsuya.com, +1 307-417-4207.
30-day returns, no reason needed
You can return any item within 30 days of delivery for a full refund of the item price. You do not need to explain why. The item should be in its original condition and packaging, unused apart from reasonable testing.
Who pays for return postage
- If you change your mind, you pay the cost of sending the item back.
- If the item is faulty, damaged or not what you ordered, we pay the cost of the return or send a replacement.
How to return something
1. Go to shopsuya.com/pages/returns and send us your order number and email, or email support@shopsuya.com.
2. We reply within 2 business days with the return address and instructions.
3. Send the item back and keep your proof of postage.
4. When we receive and check the item, we refund the original payment method.
Please do not send items back without contacting us first. Items sent to the wrong address may be delayed or lost.
Return address
United Kingdom: SUYA Returns, B003029, Send2Hub, Unit 4 Tunstall Trade Park, Brownhills Road, Stoke on Trent, ST6 4SE, United Kingdom. Please email support@shopsuya.com before sending anything back.
Only use the address we send you in step 2.
Refunds
Refunds go to the original payment method. We process them within 5 business days of receiving and checking your return. Your bank or card provider may take a few more business days to show the money. We refund the original delivery charge if you cancel the whole order, or if the item was faulty, damaged or not as described.
If a returned item has been used beyond reasonable testing, we may reduce the refund to reflect the loss in value.
Exchanges
If you want a different colour, tell us on the returns page. We will exchange it if the new colour is in stock. Otherwise we refund you.
365-day warranty
All SUYA products are covered for 365 days from delivery against defects in materials and workmanship under normal use. If there is a quality problem, contact us with your order number and photos. We will, at our choice, replace the product free of charge or refund you. The warranty does not cover misuse, accidents, cuts, burns, or normal wear and tear.
Damaged or wrong items
If something arrives damaged or you receive the wrong item, email support@shopsuya.com within 30 days with photos. We pay for the replacement or return and send the right item or refund you.
Your legal rights
These terms are in addition to your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days after you receive the goods, without giving a reason. Our 30-day policy is longer. If goods are faulty or not as described, the Consumer Rights Act 2015 gives you the right to a refund, repair or replacement. We will refund you within 14 days of receiving the goods back or of proof that you sent them, whichever is earlier.
Contact
support@shopsuya.com